Lastly, the prices at Milano Nail Spa are reasonable, considering the quality of service provided. The technicians struck a perfect balance between offering friendly conversation and providing a peaceful environment for relaxation, allowing me to unwind and enjoy the experience fully. They were attentive, engaging, and genuinely cared about ensuring my satisfaction. I opted for a gel manicure and pedicure, and the attention to detail and precision with which my nails were handled were second to none.Īdditionally, the staff at Milano Nail Spa exhibited exceptional customer service skills. The nail technicians at Milano Nail Spa are undoubtedly skilled professionals. The interior of Milano Nail Spa exuded an ambiance of tranquility and sophistication, with its tasteful decor and calming music, creating the perfect environment for a truly indulgent pampering session. Upon entering the spa, I was warmly greeted by the friendly receptionist who immediately made me feel welcome. As someone who values relaxation and attention to detail, I was thoroughly impressed by the level of service and expertise provided by the staff at this salon. I recently had the pleasure of visiting Milano Nail Spa in Houston, and I must say, it was an outstanding experience from start to finish. Thank you Milano for treating my very particular needs, although you’d never know because of your exceptional service and attention to detail! I won’t go anywhere else to treat myself. A nail salons experience unlike any other. These are professionals and they have representatives walking around constantly to make sure you are happy and taken care of. I normally do my nails myself and came here to treat myself for once maybe for the entire year and I came to the right place! They treated me to not one but three glasses of complimentary wine of my choice (which I could hardly finish! □) as well as water. They were extremely particular – I was so impressed on how much care they put into exactly what color, shape, and design I wanted, and the lady on pedicure was very detailed on my cuticles I noticed which gave me absolute life. Like many others have said, it’s not worth the trip to this place.My nail techs were wonderful!!! I came in around 3:30pm and was immediately seated for an acrylic full set and shellac pedi and two techs immediately got to work. I can’t believe I gave them so many chances. You’ll be waiting after you make an appointment nonetheless. The “system” they mention to keep track of clients consists of a hand written journal where they take down your first name and time of appointment, which is usually not honored. The owner’s response below shows how much they know their clients. I definitely don’t recommend this place and will never go back. I would’ve gladly paid it but to be tricked into paying it isn’t going to work. If you want to raise your prices due to inflation, do it ethically. When I said something, the owner acted like he was doing me a favor by waiving the fee. My last visit, I asked the tech to just file the nails and she still charged the extra fee claiming she changed the shape. Past few times they charged an extra fee for reshaping the nails. I’ve left with cuts and scrapes on my fingers and toes and still didn’t make it a big deal. I kept coming back and giving them chances hoping they might get better. I’ve been to this place regularly (twice a month) for years, seen three different changes in ownership and the quality of their services go down significantly each time.
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